Jan 27, 2012
I was invited to a great barbecue last year and it was one of the best I have attended. It was a glorious summer day and the food was tremendous. As expected, people were milling around and engaging in the usual panoply of frivolous conversation. My interactions...
Jan 20, 2012
Well, not directly anyway. Producing a quality product or service is less about your commitment to satisfying your clients and more about who you are and what you believe. Believing in quality service is a mindset and only secondarily a commitment to your clients. I...
